SAP Build Work Zone, Advanced Edition

This skill provides comprehensive guidance for implementing SAP Build Work Zone, advanced edition - a digital workplace platform for unified access to business applications, processes, and collaboration.

When to Use This Skill

Use this skill when:

• Creating workspaces, workpages, and collaborative sites
• Developing UI Integration Cards in SAP Business Application Studio
• Building and deploying content packages
• Creating workspace templates
• Integrating with Microsoft 365, Teams, SharePoint, or Google Drive
• Configuring chatbots using SAP Conversational AI
• Implementing webhooks for event notifications
• Setting up SCIM API for user provisioning
• Configuring OData-based business records
• Managing themes and branding
• Configuring role-based access and SSO
• Working with the Administration Console

Table of Contents

• Platform Overview
• Core Concepts
• Development Environment Setup
• UI Integration Cards Development
• Content Packages
• Workspace Templates
• Chatbot Integration
• API Reference
• Administration Console
• Feature Management
• External Integrations
• Security
• Webhooks
• Theming and Branding
• Reports and Analytics
• Troubleshooting
• Bundled Resources
• Documentation Links

Platform Overview

SAP Build Work Zone, advanced edition is a digital workplace platform that:

• Provides unified access to SAP and third-party business applications
• Enables collaborative workspaces with feeds, blogs, wikis, and forums
• Supports role-based navigation with Single Sign-On (SSO)
• Works across web browsers, mobile apps, and responsive web UI
• Integrates with cloud, hybrid, and on-premise applications

Core Concepts

Workspaces

Separate sections with dedicated pages and feeds for team communication and collaboration within specific user groups.

Workpages

Customizable pages that can be configured with widgets, cards, and applications.

UI Integration Cards

Design patterns displaying concise information in limited-space containers. Follow SAPUI5 card specifications (minimum version 1.87.0; newer versions supported and recommended for latest features).

Content Packages

Collections of artifacts (cards, workflows, workspace templates) bundled in ZIP files for distribution.

Workspace Templates

Pre-built frameworks enabling workspace creation with minimum modification.

Development Environment Setup

Prerequisites

1. SAP BTP subscription to SAP Build Work Zone, advanced edition
2. SAP Business Application Studio subscription
3. Workzone_Admin role collection assignment
4. Destination to content repository configured

Dev Space Setup

1. Open SAP Business Application Studio
2. Create new dev space
3. Select "Development Tools for SAP Build Work Zone, Advanced Edition" extension
4. Start the dev space

UI Integration Cards Development

Creating a UI Card

1. Open SAP Business Application Studio
2. Select "New Project From Template"
3. Choose "UI Integration Card"
4. Configure:
   • Project Name: Your identifier
   • Card Sample: Template selection
   • NameSpace: Used for Card ID (namespace.projectname)
   • Card Title/Subtitle: Display text
   • Mobile Compatibility: Enable for mobile support

Card Types

• List Cards
• Object Cards
• Table Cards
• Timeline Cards
• Analytical Cards
• Calendar Cards
• Component Cards

For complete card development, see references/ui-integration-cards.md.

Content Packages

Supported Artifacts

• UI Integration Cards
• Workflows
• Workspace templates
• Exported workspace configurations
• Homepage configurations

Package Types

• Centrally-provided: Auto-available to all customers, non-customizable
• Local packages: Custom packages uploaded by administrators

Development Flow

Create in BAS → Build package → Deploy → Install in Admin Console

For complete content package guide, see references/content-packages.md.

Workspace Templates

Templates enable users to create workspaces with predefined layouts and widgets.

Creating Templates

1. Design workspace structure
2. Define widget layouts
3. Configure default settings
4. Package and deploy

For template development, see references/workspace-templates.md.

Chatbot Integration

Important Notice

SAP Conversational AI is in maintenance mode since January 2023. While existing chatbots may continue to function, SAP does not recommend creating new implementations. Consider alternative solutions for chatbot functionality.

Options

1. Custom chatbots: Build using SAP Conversational AI (https://cai.tools.sap/) - ⚠️ Maintenance Mode
2. Pre-built chatbot: Fork and configure the SAP Build Work Zone chatbot - ⚠️ Not recommended for new projects

Configuration Steps (for existing implementations)

1. Fork chatbot in SAP Conversational AI
2. Connect using SAP Jam Collaboration connector
3. Register OAuth client in Admin Console
4. Configure alias account for bot posting
5. Set up push notifications and webhooks

For chatbot configuration, see references/chatbots.md.

API Reference

SCIM API

Endpoint: /api/v1/scim

Authentication: 2-legged OAuth using "Workzone API Client"

Rate Limits:

Limit Type	Value
Hourly limit	10,000 requests/tenant
Burst limit	200 requests/minute

Headers:

• X-RateLimit-Limit: Maximum hourly requests
• X-RateLimit-Remaining: Available requests
• X-RateLimit-Reset: Seconds until reset

Content-Type: application/json (required for POST/PUT)

OData API

SAP Build Work Zone uses OData v2 with v4 extensions.

Format: XML (AtomPub) or JSON

For complete API reference, see references/api-reference.md.

Administration Console

Access via: User Actions menu → Administration

Key Sections

• Users: Manage internal/external users, user lists
• Authentication: SAML IdP, OAuth clients, SSO
• Theming: Assign themes, customize email templates
• Areas & Workspaces: Home pages, workspace settings
• Integrations: Microsoft Teams, mobile apps, chatbots
• Features: Enable/disable site features
• Compliance: Content administration, monitoring
• Analytics: Usage reports, adoption metrics

Feature Management

Compliance Features

• Compliance Monitor: Flags content with compliance dictionary terms
• Profanity Monitor: Marks items with profanity violations
• Unscannable Filter: Flags non-scannable files

Content Features

• File sharing, feed sharing
• Content rating
• Wikis, blogs, knowledge bases
• Video/audio uploads
• PDF viewing

Integration Features

• API access
• Microsoft Teams integration
• Office 365 SharePoint integration
• Google Drive integration

External Integrations

Integration	Purpose
Microsoft Teams	Collaboration, notifications
Office 365 SharePoint	Document sharing, sites
Google Drive	Cloud storage
SAP SuccessFactors	HR integration
SAP Cloud for Customer	CRM integration
SAP Task Center	Unified task management
SAP Build Process Automation	Workflow automation

Security

Authentication

• SAML Identity Providers
• OAuth 2.0 clients
• Single Sign-On (SSO)
• Trusted Certificate Authorities

Key Considerations

• Role-based access control
• HTTP security headers (clickjacking, XSS protection)
• Content provider security guidelines
• Audit logging for security events

For security configuration, see references/security.md.

Webhooks

Track platform events and send notifications to third-party applications.

Configuration

1. Define events to monitor
2. Configure callback URLs
3. Set up authentication tokens
4. Handle push notifications

Theming and Branding

Options

• Assign themes to site
• Customize email templates
• Local themes (partial UI coverage)
• Theme Manager for custom branding

Reports and Analytics

Available Reports

• Activity Summary (week/month)
• User Contribution
• Workspace Activity
• Content Views
• Compliance Report
• Kudo Details
• Search Summary
• Expertise Report

Third-Party Analytics

Integration with external analytics platforms supported.

Troubleshooting

Common Issues

Issue	Solution
HTTP 503	Service maintenance, retry later
Rate limit exceeded	Check X-RateLimit headers, wait for reset
OAuth authentication failure	Verify Workzone API Client credentials
Card not displaying	Check SAPUI5 version compatibility

For troubleshooting guide, see references/troubleshooting.md.

Bundled Resources

Reference Documentation

• references/ui-integration-cards.md (331 lines) - Complete UI Integration Cards development guide
• references/content-packages.md (266 lines) - Content package creation and deployment
• references/workspace-templates.md (159 lines) - Workspace template development
• references/chatbots.md (297 lines) - Chatbot configuration (maintenance mode notice included)
• references/api-reference.md (306 lines) - SCIM and OData API documentation
• references/security.md (128 lines) - Security configuration best practices
• references/administration.md (299 lines) - Administration Console guide
• references/auditing.md (176 lines) - Audit and compliance features
• references/mobile-app.md (124 lines) - Mobile app configuration
• references/notifications.md (147 lines) - Notification system setup
• references/troubleshooting.md (124 lines) - Common error resolution
• references/widgets.md (213 lines) - Widget development guide
• references/workspaces.md (295 lines) - Workspace management

Templates

• templates/card-manifest.json - UI Integration Card manifest template
• templates/content-package-manifest.json - Content package manifest template
• templates/dt-configuration.js - Deployment configuration template
• templates/workspace-template-config.json - Workspace template configuration

Documentation Links

• SAP Help Portal: https://help.sap.com/docs/build-work-zone-advanced-edition
• GitHub Docs: https://github.com/SAP-docs/sap-btp-build-work-zone-advanced
• SAP API Hub: https://api.sap.com/ (search "SAP Cloud Portal Service")
• OData API Docs: https://jam2.sapjam.com
• SAPUI5 Card Explorer: https://ui5.sap.com/test-resources/sap/ui/integration/demokit/cardExplorer/

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Last Updated: 2025-11-27 Documentation Version: Based on SAP documentation as of November 2025