Retell AI Incident Runbook
Overview
Implementation patterns for Retell AI incident runbook — voice agent and telephony platform.
Prerequisites
- Completed
retellai-install-auth setup
Instructions
Step 1: SDK Pattern
import Retell from 'retell-sdk';
const retell = new Retell({ apiKey: process.env.RETELL_API_KEY! });
const agents = await retell.agent.list();
console.log(`Agents: ${agents.length}`);
Output
- Retell AI integration for incident runbook
Error Handling
| Error |
Cause |
Solution |
| 401 Unauthorized |
Invalid API key |
Check RETELL_API_KEY |
| 429 Rate Limited |
Too many requests |
Implement backoff |
| 400 Bad Request |
Invalid parameters |
Check API documentation |
Examples
Contain a spike in failed transfers
When transfer failures cross the alert threshold, freeze new agent promotions
and route new calls to the last known-good agent or human queue. Capture call
identifiers, agent versions, transfer destinations, and response codes without
copying recordings into the incident channel. Compare a synthetic preview call
with the affected production version, make one reversible routing change, and
document the rollback condition before restoring normal traffic.
Resources
Next Steps
See related Retell AI skills for more workflows.
