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    gtmagents

    customer-feedback-taxonomy

    gtmagents/customer-feedback-taxonomy
    Business
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    About

    SKILL.md

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    About

    Standardized tagging schema for personas, lifecycle stages, drivers, and sentiment.

    SKILL.md

    Customer Feedback Taxonomy Skill

    When to Use

    • Normalizing surveys, interviews, support logs, or community chatter before synthesis.
    • Auditing existing VoC datasets for drift or inconsistencies.
    • Onboarding new teams to shared tagging standards.

    Framework

    1. Persona Layer – map ICP, role, and influence level.
    2. Lifecycle Layer – awareness, onboarding, adoption, expansion, renewal, advocacy.
    3. Driver Layer – product, service, pricing, experience, relationship, outcomes.
    4. Sentiment Layer – strength, urgency, confidence, sample size.
    5. Metadata Layer – ARR, region, industry, channel, last touch.

    Templates

    • CSV/Sheet taxonomy with dropdowns and validation rules.
    • JSON schema for tagging automation or webhook ingestion.
    • Governance checklist for quarterly taxonomy refresh.

    Tips

    • Keep taxonomy lean (<30 drivers) to encourage adoption.
    • Version every change so historical analyses remain comparable.
    • Pair with run-voc-listening-tour to auto-tag new signals.

    Repository
    gtmagents/gtm-agents
    Files