# Zendesk (verified)

Manage support tickets, help center articles, and customer conversations. Track SLAs, assign agents, and search knowledge base content.

## Quick Start

```bash
# Connect this server (installs CLI if needed)
npx -y @smithery/cli@latest mcp add zendesk

# Browse available tools
npx -y @smithery/cli@latest tool list zendesk

# Get full schema for a tool
npx -y @smithery/cli@latest tool get zendesk ZENDESK_COUNT_ZENDESK_ORGANIZATIONS

# Call a tool
npx -y @smithery/cli@latest tool call zendesk ZENDESK_COUNT_ZENDESK_ORGANIZATIONS '{}'
```

## Direct MCP Connection

Endpoint: `https://zendesk.run.tools`

## Tools (16)

- `ZENDESK_COUNT_ZENDESK_ORGANIZATIONS` — Count the number of organizations in Zendesk.
- `ZENDESK_CREATE_ZENDESK_ORGANIZATION` — Tool to create a Zendesk organization. Use when you need to group end users under a shared company profile. Use after c…
- `ZENDESK_CREATE_ZENDESK_TICKET` — Create a ticket in Zendesk.
- `ZENDESK_CREATE_ZENDESK_USER` — Tool to create a new user in Zendesk. Use when you need to onboard a user with specific details.
- `ZENDESK_DELETE_ZENDESK_ORGANIZATION` — Delete an organization in Zendesk.
- `ZENDESK_DELETE_ZENDESK_TICKET` — Delete a ticket in Zendesk.
- `ZENDESK_DESTROY_MANY_ORGANIZATIONS` — Tool to bulk delete Zendesk organizations. Use when cleaning up test data or removing obsolete organizations in one cal…
- `ZENDESK_GET_ABOUT_ME` — Get information about the owner account in Zendesk.
- `ZENDESK_GET_ALL_ZENDESK_ORGANIZATIONS` — Get all organizations in Zendesk.
- `ZENDESK_GET_ZENDESK_ORGANIZATION` — Get information about a specific organization in Zendesk.
- `ZENDESK_GET_ZENDESK_TICKET_BY_ID` — Get ticket details from Zendesk.
- `ZENDESK_LIST_ZENDESK_TICKETS` — List Zendesk tickets with pagination and filtering.
- `ZENDESK_REPLY_ZENDESK_TICKET` — Action to reply to a Zendesk ticket by adding a comment.
- `ZENDESK_SEARCH_ZENDESK_USERS` — Tool to search Zendesk users by email or name. Use after confirming user identity before ticket creation.
- `ZENDESK_UPDATE_ZENDESK_ORGANIZATION` — Update an organization in Zendesk.
- `ZENDESK_UPDATE_ZENDESK_TICKET` — Tool to update a ticket in Zendesk. Use when you need to modify ticket fields like status, priority, or subject after c…

```bash
# Get full input/output schema for a tool
npx -y @smithery/cli@latest tool get zendesk <tool-name>
```