Enable AI assistants to manage IT service tickets and operations by integrating directly with Freshservice. Automate ticket creation, updates, and asset management to streamline your IT support workflows. Accelerate routine IT service tasks with seamless AI-driven interactions.
Tools
get_ticket_fields
Get ticket fields from Freshservice.
get_tickets
Get tickets from Freshservice with pagination support.
create_ticket
Create a ticket in Freshservice. Accepted values for: - source (int or str): 'email' (1), 'portal' (2), 'phone' (3), 'yammer' (6), 'chat' (7), 'aws_cloudwatch' (7), 'pagerduty' (8), 'walk_up' (9), 'slack' (10), 'workplace' (12), 'employee_onboarding' (13), 'alerts' (14), 'ms_teams' (15), 'employee_offboarding' (18) - priority (int or str): 'low' (1), 'medium' (2), 'high' (3), 'urgent' (4) - status (int or str): 'open' (2), 'pending' (3), 'resolved' (4), 'closed' (5) Either `email` or `requester_id` must be provided.
update_ticket
Update a ticket in Freshservice.
Installation
Please Login
Login to configure this server.